FAQ

To ensure the speediest entry into TheMerode, it's always best to have your card on you. Your membership card is also available on the app, and can be shown to reception from your phone with the QR code. Please note, we will always require your membership card to enter the club.

Please email members@themerode.com to request a replacement card.

Your membership starts on the date of the signature of your contract. Unfortunately, it's not possible to pick a start date.

Access to our workspace and member-only room is strictly for members, guests are not allowed. 

Unfortunately not. Membership is just for you, but if they would like to become a member, please apply here or if you want both to get a membership we also provide a Partner membership here. 

Your membership renews automatically on the anniversary date of the contract agreement, subject to TheMerode terms and conditions. If you need to update your membership payment method, please write us at members@themerode.com a notification at least one month before the end of your contract agreement. 

If you have friends or family who would like to apply for membership, they can add your name and email address to the application form. We'll be in touch to confirm we have received their application.

Please contact members@themerode.com to discuss your options. If you want to cancel your membership you must notify TheMerode in writing no later than a month before the expiry of his/her yearly membership.

Unfortunately, we only allow registered assistance dogs inside TheMerode. Although we allow dogs on the terrasse, we do not take any responsibility if something happens. 

We offer bike parking and have a discount on all Interparking in Brussels. Please note, parking is always on a first-come, first-served basis.

We'll ask your guests to wait for you in reception if they arrive before you.

Members are allowed to bring three guests with them to the club at any time, and we'll try our best to help if you'd like to bring more. Please call us before you arrive to arrange.

Please get in touch with our community team to find out the different ways you can pay. We offer different options depending on your preferences. 

Please reach out to our event team at events@themerode.com who will contact you directly. 

You can find all the information you need about event spaces available for hire at here or on the members' app. Please reach out to our event team for special booking requests at events@themerode.com

Yes, you can find all the information you need about event spaces available for hire at here. Please remember that you need to attend the event if no one else from the company has an active membership.

TheMerode access for non-members is only available when the club is closed, during the weekend. For any inquiries, please contact events@themerode.com

If you want to book at TheStables Café you can book a table here or send an email to jml@themerode.com

If you want to book a table at CIAO you can book here or by phone: +32 472 06 15 16.

You are able to sync the app to your smartphone calendar. So, if you book an event you can click on the button to add it to your calendar and your booking will be visible.

You may bring one guest with you to an event. The number of guests you can bring to all other events varies, we also have members-only events, so check the individual listing page for details. 

You can cancel an event from the event website page or within the app's My Bookings section. Member events must be cancelled at least 24 hours in advance of the start time. If you have any problems, you can contact register@themerode.com

You can find all your benefits on the app in “My benefits” section.

Please contact members@themerode.com and provide more information about your brand.

To update personal information, such as your address, please get in touch with us using the contact form.

You can get in touch with our support team by submitting a query through the contact form or send us an email at support@themerode.com